YuvilyaSupport and contact
For help with Yuvilya, your account or this website, email [email protected]. The service and support brand is RAVNHEIM. Discuss health questions with a professional who can assess your circumstances; this support address is not an emergency medical service.
What should a technical report include?
Use “Yuvilya support” as the subject and include the device model, operating-system/app version, screen involved and short steps leading to the problem. Describe the expected result and what actually happened. A specific example such as “ending a sleep entry did not refresh the list” is useful.
Redact names, emails and health values in screenshots. Do not send passwords, Google identity tokens, one-use links, complete JSON backups or detailed health reports. There is no guaranteed response or resolution time.
Login or password problems
Check that you are using the email associated with the account. If you forgot the password, use the app/account reset flow. Check the address and spam folder if an email is missing; do not paste its one-use link into a support message.
Google sign-in may not be active in every release. Include the displayed error and app version when reporting a sign-in issue; never give your Google password to Yuvilya support.
Deleting an account or records
Delete the server account through in-app account management or the form at https://yuvilya.com/app/account-delete. The explanation is readable without login; deletion itself requires secure account access and explicit confirmation. Use in-app deletion for an email-free guest account.
Deleting the account does not automatically clear on-device records. Local cleanup and withdrawal of sync consent are separate. Contact support if you cannot access the account; do not try to resolve verification by emailing a password.
Content corrections and security reports
For an article correction, send the page link, the sentence you question and a primary source if available. You do not need to share your or your baby's full medical history. General guides and calendars are not personal medical advice.
For a security concern, report the affected page and a general explanation. Do not include another person's data, a working session key or a password, and do not continue testing someone else's account. Support can establish a safer follow-up route.
Language and privacy choices
The site offers Turkish and English. Change language through the language links and read without choosing to save a browser preference. The Cookie Policy explains web preferences; Privacy describes app data.
Support correspondence includes your email address and message; share only what is needed to handle the issue. Identifying a data-rights request in the subject helps route it appropriately.
Manage your account
Continue to the secure account page to delete your server-side account. Deletion requires a separate confirmation after signing in.
Delete account